Frequently asked questions (FAQ)

How do I contact Horizon Campers?

You can email us at Info@horizoncampers.nl. Our customer service team will be happy to assist you!

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

We ship from the Netherlands.

Can I change or cancel my order?

Since we process orders as quickly as possible, you must request changes or cancellations within 12 hours of placing your order. Unfortunately, requests after this time cannot be honored. After receiving your order, you can return it for a full refund.

Which payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and iDEAL, Bancontact, and PayPal.

When will my order be processed?

Orders are processed Monday through Friday, within 1–3 business days of the order date. Your package will then be shipped the next business day. Please note that we do not ship on weekends. During holidays and busy periods, processing time may be slightly longer.

How long will it take to receive my order?

Due to high demand, it may take 4–6 weeks for your order to arrive.

What if I don't receive my order?

If your order has not arrived within 30 days of shipment, you are entitled to a full refund. In that case, please contact us at info@horizoncampers.nl.

Will I be charged import duties and taxes?

The prices on our website include VAT for EU customers. Outside the EU, import duties and customs fees may apply, depending on the destination country. These costs are the responsibility of the recipient. For more information, please contact your local customs office.

How do I return an item?

Please contact us at info@horizoncampers.nl to request a return. We will assist you as quickly as possible.

What if I received a damaged, incorrect, or incomplete item?

Please contact us immediately if you have received a damaged, incorrect, or incomplete item. Include your order number and attach photos of the item and packaging. We will resolve this for you as soon as possible.

When will I receive my refund?

Refunds will be processed to your original payment method. If paying by credit card or debit card, the amount will be refunded within 7–10 business days of receiving the return or cancellation request. For questions, please contact your bank or credit card company.